Privacy Policy

Last updated: December 2024

Our Commitment to Your Privacy

At COOLINK, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, visit our website, or engage with our HVAC and refrigeration component solutions.

1. Information We Collect

Personal Information

  • Contact details (name, email, phone number, company information)
  • Business information and industry requirements
  • Technical specifications and customization requests

Technical Information

  • Website usage data and analytics
  • Device information and IP addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

Service Delivery

  • • Process and fulfill your orders
  • • Provide technical support and consultation
  • • Customize products to your specifications
  • • Maintain quality control standards

Business Operations

  • • Communicate about products and services
  • • Improve our manufacturing processes
  • • Conduct market research and analysis
  • • Ensure compliance with industry standards

3. Data Protection & Security

Encryption

All data transmissions are encrypted using industry-standard protocols

Access Control

Strict access controls limit data access to authorized personnel only

Monitoring

Continuous monitoring and regular security audits protect your data

4. Your Privacy Rights

Right to Access

Request copies of your personal data and information about how we process it

Right to Rectification

Request correction of inaccurate or incomplete personal data

Right to Deletion

Request deletion of your personal data under certain circumstances

Right to Portability

Request transfer of your data to another organization in a structured format

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can control cookie preferences through your browser settings.

Essential Cookies

Required for basic website functionality and security

Always Active

Analytics Cookies

Help us understand how visitors interact with our website

6. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer:

Contact Information

Email: [email protected]

Phone: +86 (0) -xxxx-xxxx

Address: COOLINK Headquarters

, China

Response Time

• Privacy inquiries: 48 hours

• Data access requests: 30 days

• Deletion requests: 30 days

• General questions: 24 hours

This Privacy Policy is effective as of December 2024 and may be updated periodically.

We will notify you of any material changes through email or prominent website notices.